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Frequently Asked Questions

I'm buying a part from you, what condition will it be in?

We stock a wide range of CNC parts, some of which due to their age may be surplus stock or refurbished. We will identify the condition of the part using the following codes:

Code

Meaning

Description

BNOP

Brand New Original Packaging

The part will be brand new, unused and in its original manufacturers box/plastic packaging. 

Standard Warranty: 12 months

BNNP

Brand New No Packaging

The part will be brand new, unused but will not have its original manufacturers box/plastic packaging. 

Standard Warranty: 12 months

SNIP

Surplus New In Packaging

The part will be surplus new (meaning it may have been manufactured a number of years previously), unused but will not have its original manufacturers box/plastic packaging.

Standard Warranty: 12 months

SNWP

Surplus New Without Packaging

The part will be surplus new (meaning it may have been manufactured a number of years previously), unused but will not have its original manufacturers box/plastic packaging.

Standard Warranty: 12 months

UWP

Used Without Packaging

A used part, taken from a machine and tested but not refurbished.

Standard Warranty: 3 months

REFURB

Refurbished

A used part, fully refurbished and tested by our qualified engineers.

Standard Warranty: 6 months

What are the options I have when buying a spare part from you?

We offer the following options (PLEASE NOTE: Not all options will be available, please see the individual part description for details):

Core Exchange A

 

You send us your exchange part using your own preferred courier. Once we have received and inspected your part (this must be a like for like exchange), providing it meets our core exchange standards we send you a replacement working item with 6 month warranty. Where the faulty exchange item is found to be non-repairable, we will contact you to discuss the options available.

Core Exchange B

 

You pay the full price as if purchasing under an outright sale. We send you a replacement working item with 6 month warranty. Once the item has been delivered you have 7 days to send your faulty unit back to us in exchange (this must be a like for like exchange). Once returned and inspected, providing the part meets our core exchange standards, a refund will be given as stipulated in the original sale transaction. Refunds will be issued using the same method you selected during payment. Late returns may be subject to a reduction in the amount refunded. Items returned and found to be uneconomical to repair will be charged for at full manufacturers replacement prices. 

Outright Sale

 

You pay the price shown for the part. We will send you a part as detailed, either new, surplus or refurbished. The warranty applied will be dependent on the part's condition which will be specified in the description shown on our website. With this option, there is no requirement to send in a part as ownership will transfer to you on receipt.

Pre-exchange Inspection

 

Send your part to us using your preferred courier. On receipt, we will inspect to determine whether we are able to accept under our service exchange scheme. If we can accept your exchange item, a replacement item will be charged and shipped following inspection. Where the faulty exchange item is found to be non-repairable, we will contact you to discuss the options available.

Bespoke Quote

 

This option is available for customers who have specific requirements not covered in our standard sale options, i.e. those requiring urgent delivery of an item where only Core Exchange A status is shown and where the exchange part may not be sent in advance.

How long will my spare part take to be delivered?

Core Exchange A and outright sale items are usually dispatched the same day, if we receive your order by 3pm Monday - Thursday or 12pm Friday (excluding UK Bank Holidays). 

Our standard delivery time in the UK and most areas of Europe is close of business next working day. However, for urgent orders we can arrange for delivery same day, before 9am or 12pm. Prices will be shown as options once you review your bag on our E-Store, or you can call and speak to our customer service team during our normal working hours.

Delivery times for the Rest of The World vary by country. For more details, please see our shipping information page.

Who is your preferred courier?

We use UPS as our preferred courier. There may be times when we use other couriers, but this will not affect our standard delivery times.

What does DAP mean?

DAP=Delivered at Place (named place of destination)
Pennine Automation pays for carriage to the named place, except for costs related to import clearance, and assumes all risks prior to the point that the goods are ready for unloading by the buyer. Import clearance = import duty and VAT.

What method of payment do you accept?

We accept most major credit and debit cards, along with Paypal. When buying from our E-Store payments are processed using a secure server by Paypal. You do not need a Paypal account to use this service. We are also able to offer some customers an account facility, this is restricted to those who a frequent shoppers and is not available for one-off purchases. Further details can be found on our payment page.

What are your opening times?

Our standard opening hours are in the UK are:

  • Monday - Thursday 07:45 to 17:30
  • Friday 07:45 to 15:00
  • Saturday, Sunday and UK Bank Holidays: CLOSED

During our standard opening hours we have a manned customer service team available to speak to you via our online 'Chat' facility, or over the phone. 

Our online E-Store is available 24 hours a day, but orders are only processed during our standard opening hours.

How long will Fanuc Repairs take?

Typically, a basic repair will take as little as 24 hours. If the part needs cleaning there will be an additional 24 hour period required to ensure this is done to meet our high standards. 

Do I get a warranty with my Fanuc Repair?

Yes, all our Fanuc repairs come with a 6 month warranty (subject to post repair Terms and Conditions).

Will my Fanuc Repair be tested before I get it back?

All our repairs are done in house then tested on bespoke Fanuc Test Fixtures. We only repair Fanuc parts that we can functionally test to ensure parts are in full working order when they are returned to you for refitting to your machine. We use closed loop test rigs to simulate your machine, using the correct motors, drives, power supplies and Fanuc CNC controls.

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